I teach everyone in organizations what they can do to turn customers into superfans.

SIGNATURE KEYNOTE

Creating Superfans

FOR GENERAL SESSIONS/ENTIRE ORGANIZATIONS

We’re living in an Experience Economy. Customer experience, or CX, is the new battlefield for winning — and keeping — customers. According to a recent study by Gartner, CX drives over two-thirds of customer loyalty. That’s more than brand and price combined.

Customer apathy is one of the biggest threats to business today. Whether they realize it or not, every member of your organization is a member of the Experience Department. Everyone has the power to create superfans: loyal, enthusiastic customer advocates. In this program, author and keynote speaker Brittany Hodak teaches them how.

She shares her memorable, five-part framework that aligns audience members around the actionable steps businesses must take to turn customers into superfans. Go from commodity provider to category of one in the minds of your prospects in customers.

audience takeaways:

Look for opportunities to Create Superfans in every customer and colleague interaction
Internalize the importance of the Experience Economy and what it means for the future of business
Adopt a results-oriented attitude to exceed customer expectations
Actively seek out new opportunities to vanquish customer apathy
Understand why the best marketing doesn’t cost anything
Prioritize long-term customer relationships over short-term metrics and goals

This presentation includes industry-relevant case studies, live audience interaction, compelling research, engaging graphics, and humorous real-life anecdotes. Every audience member receives a 20-page digital playbook to help immediately implement Brittany’s proven frameworks in real-world situations.

“Top customer experience speaker for 2024”

“A powerhouse customer experience speaker whose expertise isn't just surface-level”

“Game-changing customer experience speaker”

"Brittany took our event to the next level! When she spoke, you could actually see agents' wheels turning. They were frantically jotting notes, engaged and entertained."

“I can't say enough good things about Brittany. Thanks for sharing so many insightful and impactful ideas and making us a better organization, Brittany!”

“Brittany Hodak is one-in-a-million! She has everything you need to make your meeting or event “5 star” worthy. Book Brittany — you’ll be a superfan!”

"Brittany made the journey of understanding the building blocks of customer experience into something that most of our attendees will now hold on to and recognize in their day-to-day life."

“Brittany's presentation was unforgettable. Our franchisees still discuss her insights a year later. With her infectious smile and engaging personality, Brittany effortlessly connected with everyone she met, leaving a lasting impression.”

“Brittany was amazing! I was hooked and learned a lot from hearing about her SUPER Model.”